02.21.2024 - By Brian J. Gallagher, PT.
Let’s have some fun with this topic. Don’t fear the “confrontation” of it - go in with confidence, certainty and conviction! Take out the guesswork and do all of your preparation before you even pick up the phone for the conversation. Episode at a glance: Data collection and leverage Understand their viewpoint Have specialized services and programs Patient letters and Net Promoter Score Role play of the conversation